the Y Aquatics Terms & Conditions

1.1. Your booked class day(s) and time(s) will be on an ongoing basis until you notify us that you wish to change or cancel. For details on how to action a class cancellation please refer to the 'Cancellations' section below.

1.2. Any change to the original booking must be made at reception or via the parent portal subject to class availabilities.

1.3. YMCA reserves the right to merge, move or alter classes where low-class participation levels occur.

1.4. YMCA will notify all participants affected by these changes via email, SMS or phone.

1.5. If a program participant has successfully progressed to the next level of their chosen program, the next level class is still subject to availability. Level progression does not guarantee an automatic spot in a class.

2.1. Direct Debit – We direct debit your account for fees once a fortnight on the day of your enrolled class. All direct debit conditions are as per the Direct Debit Agreement.

2.2. Upfront Payment – Upfront payment is available; however, a minimum block of 12-weeks must be paid for in full, each time. It is the account holder’s responsibility to ensure there are always funds in this account at all times.

3.1. Classes that fall on public holidays and the extended Christmas break period (generally the last Saturday of the State School System and the first week of the New Year), will not be charged as we do not operate on these days. Your direct debit will automatically exclude our closure days from your fees.

3.2. Regional Centres such as Warwick and Stanthorpe may have their Christmas break period extended until School resumes in the New Year.

3.3. All classes run as scheduled during all school holidays. Makeups are available with notification prior to absence

4.1. The minimum period of enrolment is 6 fortnightly direct debit payments (12-weeks).

4.2. To cancel, a completed ‘Cancellation Form’ must be submitted via the Customer Portal, or written confirmation to the centre you are enrolled in. Cancellation will be confirmed/finalised by way of a written response from the YMCA.

4.3. We require a minimum of 14 days’ notice [per booking].

4.4. Enrolment and associated fees will continue until cancelled by you, the account holder.

4.5. Non-attendance is not a reason for the direct debit to cease, as it is your responsibility to notify us of any changes to your student’s enrolment(s). Any fees charged due to not actioning a cancellation are non-refundable and non-transferable.

5.1. YMCA offers unlimited make up classes for any missed classes, with notification provided a minimum of one day in advance.

5.2. Make up classes are held at YMCA’s discretion and are on a booking only basis, subject to class availability.

5.3. Missed classes must be phoned in to the centre or booked via the portal.

5.4. Make up classes cannot be changed or rebooked.

5.5. Make up classes must be used within the same calendar year of the original class, or they are forfeited.

5.6. Make up classes will not be available if any fees are outstanding.

5.7. All Make Up classes are subject to change at the discretion of YMCA management.

5.8. Missed make up classes are forfeited.

5.9. Refunds and credits do not apply for missed classes.

5.10. Squad Swimming, Private and high needs (NDIS) classes, do not have make up classes.

5.11. If a medical certificate for injury/extended illness is supplied, YMCA can issue a credit on your account to be used for future lessons. Credits will be at the discretion of YMCA management.

5.12. All Make Up classes are only valid while there is an active registration in a class.

5.13. At the time of cancellation, all remaining Make Up classes are voided.

6.1. YMCA has a no refund Policy.

6.2. In the event of permanent disability, injury or sickness, a refund may be granted where a letter from a medical practitioner / specialist is received, outlining the disability, injury or sickness and its contraindication to the program.

7.1. The YMCA is committed to Safeguarding children and young people and has a range of policies and procedures to keep children and young people safe. Details of these policies are available at: https://ymcaqueensland.org.au/about/safeguarding-children along with information on YMCA’s obligation to report child safety concerns, and how you can report child safety concerns.

7.2. Siblings not attending a program must be supervised at all times by a parent/guardian and are not permitted in the swimming pool (program areas) if not booked into a class.

7.3. Participants booked into a program must be supervised at all times by a parent/guardian and are not permitted in the swimming pool until advised by the YMCA staff member.

7.4. Parents / guardians are not permitted in YMCA program areas unless it is a parent assisted class, or invited by a YMCA staff member.

8.1. Children are to be supervised by a parents / guardian at all times when using change-rooms.

9.1. Program participants remain the responsibility of parents / guardians at all times.
YMCA will not be held responsible for supervising program participants outside of their allocated class times.

9.2. YMCA requires that all program participants are walked into the program area of the facility and remain supervised until a YMCA instructor / coach commences the session. All program participants are to be picked up from inside the program area of the facility or the use of a centre’s drop off service where available.
At no time should a program participant leave the YMCA premise unsupervised.

10.1. You warrant that the student has no medical condition that may affect their ability to participate in your chosen YMCA program except as disclosed on the enrolment application.

10.2. If the student does have such a medical condition, you warrant that the condition has been assessed by a medical practitioner registered by AHPRA who has advised that it is safe for the student to participate in the YMCA program and related services we offer.

10.3. By joining a YMCA program, authority is given for YMCA staff to obtain for your child, any necessary medical attention at the parent’s / guardian’s expense and understand that you will be notified as soon as possible.

11.1. Private lessons are allocated at a ratio of 1:1, between child and instructor.

11.2. Semi-private lessons are allocated at a ratio of 2:1, between child and instructor.

11.3. The inclusion of any further children into private / semi-private lessons will result in the requirement for an extra lesson.

12.1. Participants attending swimming lessons must wear a swim nappy if not toilet trained.

12.2. Appropriate swimming attire must be worn at all times.

12.3. All participants are to bring a water bottle to class.

12.4. Parents must wear a T-shirt during all Learn to swim lessons.

13.1. The YMCA takes no responsibility for lost property.

13.2. Families are advised not to bring any valuables to the program.

13.3. Please ensure all participant belongings are labelled.

13.4. Lost items will be placed in our lost property basket at reception.

13.5. Items are taken to the YMCA op shop monthly if not collected.

14.1. Unless you have advised the YMCA in writing to opt out, you give permission for yourself or your child to be photographed or videoed while participating in YMCA activities by YMCA Employees. You consent to these photos/videos being used for publicity purposes. Please note, no personal photography is permitted due to our safeguarding Children policy.

15.1. I understand and acknowledge that whilst all reasonable care and skill is taken by the YMCA to ensure safe equipment, facilities and services, there are inherent risks of injury or ill-health resulting from participating in sport and physical activity in general and from the use of gymnastics / Learn to swim facilities AND the use of associated equipment.

15.2. Whilst every care and safety measure is taken, participation in gymnastics by the very nature of the activity carries a risk of physical injury. YMCA or its servants or agents are indemnified against any claim against the Member in relation to any injury.

16.1. The information the YMCA collects from members, is for the purpose of properly providing our services to all program participants. The information will remain confidential and will be used strictly in accordance with our privacy policy.

16.2. If you’d like to know more about how we collect, use and hold your personal information, please refer to our collection notice at YMCA Brisbane - Privacy Policy.pdf (ymcaqueensland.org.au).

17.1. Vary, add or eliminate any of the facilities or services provided by the Centre.

17.2. Change the fees we charge for our services.

17.3. Alter our Terms and Conditions

17.4. Vary Our Hours of Operation or Program/Class Schedule of the centre.

17.5. You will be given a minimum of 30 days’ notice regarding changes to terms and condition via email, SMS, inhouse signage. No response will be deemed acceptance of the new terms and conditions.

18.1. The Storm Policy only applies to outdoor pools.

18.2. Classes will continue to run when it is raining.

18.3. Due to the unpredictable weather throughout the wet season, YMCA has a Storm Policy. If a class has run for 15 minutes or more of the lesson and is directed by YMCA Management to leave the pool due to storm conditions, it is classed as a lesson. 14 minutes and earlier and we will allocate you with an additional make up to be used by the end of term.

19.1. As per YMCA’s Policy, if a parent / guardian who is entering the water or a program participant has been ill, please ensure that the adequate wait time (14 days) has been fulfilled before returning to the pool.